Privacy Policy

Servo Kitchenware (Rodri Plastics B.V.) attaches great importance to the protection of your personal data. In this privacy policy, we explain what data we collect, why, how long it is kept, and with whom it may be shared. We process personal data in accordance with the General Data Protection Regulation (AVG).

1. What personal data do we collect?

• Account information: name, email address, phone number, encrypted password
• Order information: address, company information, payment and billing information, order history
• Technical data: IP address, browser information, cookies, device information
• Communication data: emails, instant messages and contact forms

2. Purposes of data processing

• Processing and delivery of orders
• Customer service and support
• Administration and legal obligations
• Webshop security and fraud prevention
• Analysis and improvement of our services

3. Retention periods

We do not keep personal data longer than necessary. Order and payment data: 7 years; account data: as long as the account is active; cookies: according to the period of validity.

4. Data sharing

Data is only shared with parties necessary for our services, such as payment providers, carriers, hosting partners and administration partners. Personal data is never sold to third parties.

5. Your Rights

You have the right to access, correction, deletion, restriction of processing and data portability. Complaints can be filed with the Personal Data Authority.

6. Security

We take appropriate technical and organizational measures to protect your data from loss, theft or misuse.